(BSB40307)
Our ability to build relationships with our customers is one of the most important skills in today’s workplace. Having skilled, enthusiastic and customer focused teams, is critical to business success.
This program focuses on those skills to build relationships with internal and external customers and to lead teams that provide the customer contact that is the “face of the organisation to the outside world”.
Participants need to complete thirteen (13) units of competency, consisting of seven (7) core units and six (6) elective units.
Core units:
- (BSBCCO402A) Gather, collate and record information
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(BSBCUS401A) Coordinate implementation of customer service strategies
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(BSBLED401A) Develop teams and individuals
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(BSBMGT403A) Implement continuous improvement
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(BSBMGT405A) Provide personal leadership
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(BSBOHS407A) Monitor a safe workplace
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(FNSICORG515A) Provide mentoring and coaching within the workplace
Elective units:
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(BSBMGT401A) Show leadership in the workplace
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(BSBMGT402A) Implement operational plans
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(BSBPMG510A) Manage projects
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(BSBWOR401A) Establish effective workplace relationships
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(BSBWOR402A) Promote team effectiveness
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(BSBWOR403A) Manage stress in the workplace
Certificate III in Customer Contact
We also offer the Certificate III in Customer Contact. Call today to find out more.
Contact Us today for more information.
Government Funding could be available for each of your team members,
up to the value of $4000.00!
